QUEST Services
Specialising in providing services to Hotels in CHINA.
EVALUATION consulting / MYSTERY GUESTWe provide Hotel Mystery Guest by using very subjective "mystery guests" to be able to Objectively Measure Quality of Guest Experience.
Mystery Guests are Your eyes and ears on the ground when you are not present on site. • Objective evaluation of guest experience • Identify gap between brand standards and actual practices • Provide customized reports to clients • Identify potential training and competency gaps • Evaluation of all services provided from check in to check out Why use us? We stand out because we will not allow ourselves to be subject to influence by other agencies, individuals or personal agenda but will provide you ACCURATE results and data that you will be able to use to improve as needed. Learn more about Hotel Mystery Guests by QUEST... |
CORPORATE TRAINING consultingOne of the best ways to retain good talents and increase bottom line is investing in providing specific training to front line service personnel and executives.
We provide a range of training courses truly custom tailored to your needs. When we say "custom tailored to your needs" we mean to say we do not engage in training before we met with you and made sure we 100% understand your needs, your company mission, competitive edge, individual needs...etc. All from basic training in English language, customer oriented training to service personnel, communication skills training and other. More... Why use us? Our strength is that we do not provide "One size fit all" solutions but we take time to understand specific needs of your organisation and individuals and accordingly tailor-make program and trainer for you. *100% Customised courses focused on your needs *Continuous feedback and assessment *Interactive dynamic and highly practical lessons |
TALENT HEADHUNTING / RECRUITING consultingWe are actively redefining the top-level search to encompass a completely peace-of-mind recruitment service that helps build strong companies and future leaders. Our comprehensive approach to top leadership acquisition, assessment and development enables us to assist our clients in building a high-performance team.
Why use us? Some of the reasons to use our agency service is that we are extremely sensitive to represent both Client and Candidates accurately and handle confidential information with high regard. Using external agency will also help you protect your organisation from corruption and nepotism that is common reason for employing wrong talent at wrong positions. If the goal is ethical profitable business this should seriously be taken in consideration. Learn more... |